Chief Experience Officer
NYC Health and Hospitals | Kings County
Dr. Seanna-Kaye Denham Wilks is an accomplished visionary, clinical psychologist, and the Chief Experience Officer at NYC Health + Hospitals/Kings County, in Brooklyn, NY. As a member of the hospital’s Senior Cabinet, she directs the patient experience and employee engagement strategies and is nationally recognized for her innovative work in this space. Under her leadership, Kings County has greatly expanded its involvement of patients and families in the design of the hospital’s programming and physical plant. With her direction, efforts around employee engagement have led to increased employee satisfaction and wellbeing at Kings County, even as these factors are trending downward in the rest of the nation.
Dr. Denham Wilks is a highly requested speaker, panelist, and podcast guest. Her list of commendations includes such designations as: a 2024 Power Women of Brooklyn honoree; an America’s Essential Hospitals Fellow; one of the nation’s 54 Chief Experience Officers to know as listed by Becker’s Healthcare; and a Planetree Fellow in Person-Centered Care.
Dr. Denham Wilks is well known in the larger Brooklyn community, where she works with faith leaders, educators, and community organizations to promote mental health awareness, and decrease stigma. As a mentor, her guidance has resulted in her mentees becoming neurosurgeons; clinical psychologists; founders; global leaders in the field of communications; and much more. Her current professional mission is to leverage healthcare strategies to advance social justice and equitable community wellness throughout the city of New York.
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Improving the Experience of Care: A Pecha Kucha Panel (108X)
Wednesday, March 26, 2025
9:00am – 10:30am CT