Senior Consultant, Healthcare
TiER1 Impact
Greg Aukerman’s journey into the world of Patient Experience emerged over the last decade beside the hospital beds of his father, wife, three daughters, and most recently, his mother. During those experiences, his family received exceptional medical and personal care from a variety of providers, while he learned how to advocate as a loved one who could do just about anything—except control the situation. Seeing the humanity in each patient and provider, and the potential of each interaction, sparked a desire to help and join the noble work of caring for the entire human experience during some of the most critical moments in life.
That lens has shaped Greg’s path. Over the past few years, he has driven double-digit improvements in Patient Satisfaction and Dignity/Respect, created and implemented patient service and service recovery models, received 93% satisfaction from global cultural change programs, and has even found himself creating training and simulations to develop vice presidents in healthcare.
Before working in the healthcare industry and focusing on patients, Greg regularly found himself leading teams who owned key moments in the customer experience. He oversaw content and programming for 150,000 active weekly users, built community groups for 20,000 members, and helped store volumes soar to the top 6% in the world. He’s a runner, a father, a fond lover of FC Cincinnati. For Greg, joy and wholeness come from remembering that we are all working together toward improving the human experience.
Disclosure information not submitted.
Improving the Experience of Care: A Pecha Kucha Panel (108X)
Wednesday, March 26, 2025
9:00am – 10:30am CT