Virtual Platform Information Center

If you registered prior to April 4, please check your junk or spam folder for your welcome email. If you need your welcome email resent, please email our Customer Service Center at contact@ache.org.

If you registered on April 4 or later, please allow at least 1 hour after registering for your welcome email to be sent.

We encourage you to log into the virtual event platform early to ensure you do not encounter any issues.

If you are connected through a VPN, we suggest logging out of the VPN before accessing the platform. If you are accessing the virtual platform from your organization’s network, we recommend that you work with your IT department for them to allow access to virtual platform web address. The virtual platform is accessible at VLS2022.org

Click here to view the Technical Requirements FAQ

Your name, title and organization are linked to your My ACHE account. If you need to update your information, please log into your My ACHE account to update your information. Please allow approximately 1-hour for your updated information in the virtual event platform.

Due to the character limitation for credentials in the virtual platform, only advanced doctorate degrees and FACHE® credentials will pull from your My ACHE account to the virtual platform.

If you are unable to locate your welcome email with your username and temporary password, please check your junk/spam folder first for an email from ACHE. If you are unable to locate the email, please contact our Customer Service Center at contact@ache.org to have your log-in information resent.

If you have your username, we recommend using the “Forgot Password” link to change your password.

Please select the question mark in the top right corner of the platform screen and select live help to access the support chat.

If the platform support chat is unavailable, you can contact ACHE’s Customer Service Center at contact@ache.org.

ACHE’s Virtual Leadership Symposium is intended to be a safe and inclusive environment. If you are experiencing any offensive or inappropriate behavior, please contact our Customer Service Center at (312) 424-9400 or at contact@ache.org. We also have representatives monitoring educational session chat, networking collaboration rooms and Chapter chats.

Attendees will receive 1 ACHE Face-to-Face Education credit for participating during the initial broadcast time of a live session that qualifies for Face-to-Face Education credit (see each session description for details). Attendees can self-report 1 ACHE Qualified Education credit if viewing the recording of the session after the initial broadcast.

ACHE Face-to-Face Education credits will be automatically added to your My ACHE account after the virtual platform closes. If you are using Symposium to obtain your required ACHE Face-to-Face Education credits for your FACHE® recertification, you will receive an email after your credits have been posted and can complete your recertification application and pay your fee at that time.

ACHE Qualified Education credits can be earned by participating in qualifying On-demand Sessions. You should self-report these credits in your My ACHE account under the “My Education” link in the Helpful Links list.

Continuing education credit for physician, nurses, pharmacists and physician assistants must be claimed by Friday, May 6.

Click here to claim continuing education credit.