Saving Sessions: Click the star ★ to select the sessions you are interested in and email them to yourself to save for early April when session selection opens in the virtual platform.

Agenda subject to change.

All Agenda times are in Central time.

Monday, April 11, 2022

Time
9:00 am–​10:00 am

Opening Session: The New Normal—Fostering Resilience and Teamwork in the World of Healthcare

Jennifer Ashton, MD, Leana Wen, MD

With a unique macro and micro view of modern healthcare, Dr. Jennifer Ashton, chief medical correspondent for ABC News, will provide thought-provoking insights into the problems facing us in healthcare, as well as suggest some solutions that can be implemented by leaders in the field. Relating her own story of courage and recovery after tragedy…

10:15 am–​11:15 am

Leadership Insights: Global Health System Recovery

The global healthcare sector has been impacted dramatically over the past two years, with no health system spared from the challenges of the COVID-19 pandemic. From significant disparities in access to vaccines to ongoing financial challenges, hospitals and health systems around the world have faced numerous difficulties as they have worked to provide safe and…

10:15 am–​11:15 am

Concurrent Sessions

10:15 am–​11:15 am
10:15 am–​11:15 am

Engage, Educate and Empower: Developing Your Clinical Leaders

Kevin E. O’Connor, CSP, LCPC, LMFT, CCMHC

Your emerging clinical leaders need your mentorship now more than ever, regardless of age, experience or specialty. How you engage them, how you provide useful education and certainly how you empower them will make all the difference. Beyond their expertise to diagnose, treat and cure is our expertise to do the same with regard to…

11:30 am–​12:30 pm
12:45 pm–​1:15 pm

Networking

Session Info Coming Soon

1:30 pm–​2:30 pm

Leadership Insights: Hospital-at-Home—Creating Value for Patients and Providers

Stephen Parodi, MD, Justin Moore, DPT, Colleen Hole, FACHE, Kadesha Thomas Smith

Many of the leading industry experts are saying that the future of healthcare is at home, where patients can receive state-of-the-art care without having to travel to a hospital or other care facility. Home-based care is not only beneficial and appealing to consumers but also has been shown to reduce costs and improve outcomes for…

1:30 pm–​2:30 pm

Leadership Insights: When Wellness Meets Work – Addressing Clinician Burnout Through System-Level Change

Christine Cassel, MD, Kristine Olson, MD, Fayola Edwards-Ojeba, MD

Join top physician leaders to discuss the current surge of clinician burnout and explore strategies for moving beyond preventing burnout to enhancing wellness. Panelists will share strategies to address this systemic issue and discuss the importance of system-level policy changes that begins in training programs as a means to tackling this important challenge. Learning Objectives:…

1:30 pm–​2:30 pm

Concurrent Sessions

1:30 pm–​2:30 pm

Engagement & Innovation in a Post-COVID World: Practical Tools for Healthcare

Amer Kaissi, PhD

This program builds on evidence from leadership and management studies, and on Dr. Kaissi’s experience as an executive coach, consultant and researcher, to enable the participating executives to develop the skills needed to foster engagement and innovation in their teams and organizations. Employee engagement and innovation are crucial, especially during times of uncertainty. This session…

1:30 pm–​2:30 pm

Developing Physician Leaders the Right Way!

Carson F. Dye, FACHE, Raúl Zambrano, MD, FAAFP, FACHE

This program will provide essential suggestions on how to create the most successful physician leadership development programming. While many healthcare organizations have increased their physician leadership development activities, most have failed to understand the special needs of physicians when designing these programs. Most programs are a haphazard collection of “topics of the month” with featured…

2:45 pm–​3:45 pm

Hot Topic: Healthcare in the Fourth Industrial Revolution

Kenneth Kaufman

We are in the midst of a revolution that is fundamentally changing the way we live, work and relate to one another. This revolution is delivering not only substantial improvements in business quality, business speed and organizational efficiency but also unprecedented labor dislocations, unforeseen products and services, and radical changes in consumer behavior. This presentation…

4:00 pm–​5:00 pm

Leadership Insights: Addressing Challenges in Patient Flow

Luanne Thomas Ewald, FACHE, Nate Shinagawa, FACHE, Joe Twanmoh, MD, Kadesha Thomas Smith

From surges in emergency departments and ICUs to fluctuating primary care utilization and the increase of telehealth services, health systems have had to adjust to rapid changes in capacity management and patient flow throughout the pandemic. These unique circumstances have brought with them a new set of challenges in healthcare quality and patient safety. Join…

4:00 pm–​5:00 pm

Concurrent Sessions

4:00 pm–​5:00 pm

Double Down on Digital: Big Bold Moves for Radical Transformation

Eric Langshur, Catherine Jacobson

Disruptors like Amazon and Google are rapidly changing healthcare, and health systems must embrace digital to not only survive but also compete and thrive. COVID-19 necessitated rapid adoption of new technology solutions that consumers have demanded for years. The days of ineffectual, fragmented healthcare experiences are behind us. You can either embark on the digital…

4:00 pm–​5:00 pm

Is Your Organization Ready: How Millennial’s and Gen Z’s Expectations are Reshaping the Workplace

John W. Sharpe, FACHE, Tiffany C. Jennings, FACHE

By 2028, Generation Y and Generation Z will make up 58% of the workforce, and by 2030, they will represent 74% of the workforce. The existence of multiple generations in today’s complex healthcare environment presents unique challenges and unfamiliar terrain for today’s healthcare leaders. For the first time in history, the workforce of today spans…

4:00 pm–​5:00 pm

Someday It Will Be Me: Engaging Physicians in Person-Centered Care

Dael Waxman, MD, Frederick A. Browne, MD

Healthcare organizations that commit to transforming to a person-centered culture frequently find that their physicians are late or non-adopters of this caring approach. This presentation will examine reasons why physicians may be resistant and discuss strategies that invite physicians to engage, with the rest of the healthcare team, in this most humanistic of endeavors. Learning…

Tuesday, April 12, 2022

Time
9:00 am–​10:00 am

Hot Topic: The Employee Well-Being Ecosystem: Reimagining the Workplace of the Future

Quint Studer

True, long-term, sustainable employee well-being can flourish only inside a healthy ecosystem. Many complex pieces must come together to shape an environment that makes work fulfilling, energizing and enriching; helps employees feel valued and creates a real sense of belonging; and ultimately, drives performance in all areas. The pandemic has necessitated reexamining how healthcare employees…

10:15 am–​11:15 am

CEO-and Fellow-Exclusive Session with Ginny Clarke

Ginny Clarke

Join this CEO and Fellow-exclusive opportunity with Ginny Clarke to explore conscious leadership and organizational health. You will have the opportunity to ask questions and dig deeper into how organizations can establish a culture rooted in accountability, trust, integrity, and inclusion to thrive in the future of work. Learning Objectives: Describe challenges in moving towards…

10:15 am–​11:15 am

Concurrent Sessions

10:15 am–​11:15 am

Behavioral Health: Meeting Community Need Through Partnership

Stephen M. Merz, FACHE, Jennifer Weiss Wilkerson, FACHE, Greg Gattman, FACHE

In the wake of the COVID-19 pandemic, the need for behavioral healthcare services is even more apparent. The expected post-COVID mental health surge is here, with increased teen suicide rates and reports from schools, employers, and communities of heightened levels of anxiety and depression. Unfortunately, in the face of this increased demand, many communities lack…

10:15 am–​11:15 am

Wading Through the Great Resignation

Session Info Coming Soon.

10:15 am–​11:15 am

International Hospital Development: Cleveland Clinic London’s Journey from Planning to Activation

David Oliphant, FACHE, Travis Laird, Deanna Stovicek, Renee Bogues

Cleveland Clinic has been on a journey to open its first hospital in Europe, a 184-bed multispecialty hospital with supporting outpatient facilities in Central London, due to open in fall 2021 after managing through the COVID pandemic. This session offers a case study of the journey from planning to activation, highlighting key components of the…

11:30 am–​12:30 pm

Hot Topic: An Evidence-Based Approach to Addressing Healthcare’s Inequities

David Williams, PhD

David R. Williams developed a scale to measure the impact of discrimination on well-being, going beyond traditional measures like income and education to reveal how factors like implicit bias, residential segregation and negative stereotypes create and sustain inequality. In this eye-opening talk, Williams presents evidence for how racism is producing a rigged system—and offers hopeful…

12:45 pm–​1:15 pm

Networking

Session Info Coming Soon

1:30 pm–​2:30 pm

Leadership Insights: Building Sustainable Health Systems for the Future

Bruce Siegel, MD, Carol Gomes, FACHE, CPHQ, MASCP, MT(ASCP)HTL, DLM, Stephen Leffler, MD

Health systems have increasingly recognized their potential to help mitigate the enormous human impact on the world’s environment. They are also confronting their large carbon footprints: almost a tenth of U.S. carbon emissions can be traced to healthcare. Essential, safety-net hospitals are specifically focused on equity and see the disparate effects of environmental degradation on…

1:30 pm–​2:30 pm

Leadership Insights: Leveraging Data to Address Social Determinants of Health

Andrew Renda, MD, Denise Brooks-Williams, FACHE, Kadesha Thomas Smith

Research continues to show that a variety of societal factors, from where people are born to where they go to school and work, impact their health risks and outcomes. Health systems play a unique role in this ecosystem and can be an important touchpoint to help understand and support efforts to improving these social determinants…

1:30 pm–​2:30 pm

CEO-and Fellow-Exclusive Session with David Williams, PhD

David Williams, PhD

Join this CEO and Fellow-exclusive opportunity with David Williams, PhD to explore evidence-based approaches to address inequities in our healthcare system and communities. You will have the opportunity to ask questions and dig deeper into examples of successful effort to dismantle discrimination and move towards more equitable systems of care. Learning Objectives: Explore evidence-based approaches…

1:30 pm–​2:30 pm

Concurrent Sessions

1:30 pm–​2:30 pm

Leveraging a Virtual Workforce to Improve Engagement and Reduce Burnout

Adam Higman, DHA, FACHE, Ekta Vyas, PhD, SHRM-SCP

All healthcare organizations reacted to the pandemic in 2020, and some looked beyond the event itself to apply lessons learned to prepare their organization for the future. In this session, we will discuss the UC Davis Health journey in establishing a successful remote and hybrid work environment that complements traditional services provided on its campuses…

2:45 pm–​3:45 pm

Leadership Insights: Health System and Industry Partnerships

Lisa Stump, Joshua Titus

Partnerships are the future of healthcare, whether across health systems, between hospitals and community organizations, or with big tech. Join Lisa Stump, senior vice president/CIO for Yale New Haven Health System, and Joshua Titus, CEO/Founder of Gozio Health, as they discuss their collaboration to develop a mobile app to support patients in navigating the health…

2:45 pm–​3:45 pm
2:45 pm–​3:45 pm

Concurrent Sessions

2:45 pm–​3:45 pm

The Values that Matter: Lessons Learned From Crises

Nicholas Tejeda, FACHE, Tasha Hopper, RN, NE-BC, FACHE, Rob J. Anderson

Session Info Coming Soon.

2:45 pm–​3:45 pm

Bending the Curve: Innovative Health Plan Collaboration to Reduce Unnecessary ED Visits and Inpatient Stays

Dave Dookeeram, FACHE, FHM, Laurine Tibaldi, MD, FACP

The focus of this program is to discuss a model of care that extends the reach of a healthcare system, on-demand and beyond the walls of hospitals, thereby adjusting to changing consumer preferences and achieving value-based goals. In the Las Vegas market, UnitedHealthcare partnered with in-home acute care provider DispatchHealth to develop a new program…

4:00 pm–​5:00 pm

Closing Session: The Future of Work Begins With Conscious Leadership Today

Ginny Clarke

Whisperings about the future of work have developed into full-fledged conversations. Still, we haven’t yet arrived at a consensus on what exactly the future of work entails and how leaders can position their organizations and their people for success during such a transformative period in the workplace and beyond. Bringing a holistic perspective from inside…

On-Demand Sessions

1:00 pm

Building Your Leadership Communication Strategy Around Personal Values

Sara M. Johnson, FACHE, David L. Schreiner, FACHE

Meaningful communication happens at the intersection of personal values and effective interactions. Leaders can fall into the habitual behaviors mindset of one-dimensional communication, believing that a message was received just because it was sent. Health system leaders can connect with their personal values, developed over their entire lifetime, and use these foundational beliefs to communicate…

1:00 pm

Innovation Re-Imagined: Looking at the Road Ahead

LeTesha Montgomery, RN, FACHE, Roberta Levy Schwartz, PhD, FACHE, Murat Uralkan, Lisa Schillaci, CPA, Brad Shaink

Digital innovation in the healthcare industry had made significant progress before 2020 but had increased its trajectory due to the needs during the COVID-19 pandemic. That trajectory continues at a record pace in 2021. The Center for Innovation at Houston Methodist has continued to foster a culture focused on medical science discovery and devices by…

1:00 pm

Now What? How to Succeed and Thrive in Healthcare Management for Diversity Candidates

Raúl Zambrano, MD, FAAFP, FACHE

This session will begin with a review of the strengths and areas for development common to many diversity candidates and emphasize the particular challenges and triumphs they face. With this material as background, the program will highlight fundamental skills for achieving the goal of career progression and success within the healthcare field from the perspectives…

1:00 pm

Navigating “Post-COVID” Consumer Needs: The New Frontier of Home-Based Healthcare Delivery

Lindsley Withey, FACHE, Christi McCarren, RN, Mark Prather

In Washington, the epicenter of the U.S. coronavirus outbreak, the state’s largest community-based nonprofit health system MultiCare, partnered with DispatchHealth, a provider of in-home healthcare, to address COVID-19 related surges in hospital capacity and fear-based deferral of healthcare. The partners worked collaboratively to meet the changing need of the community by launching two pivotal programs,…

1:00 pm

Cyber Attack—Lessons From the Front Lines

Kimberlee Roberts, FACHE, Tamara Winkler, RN, FACHE

On Saturday, May 1, 2020, barely 30 days after the highest surge of COVID inpatients, a malware attack hit Scripps Health, a five hospital, 28 ambulatory clinic system. With two trauma centers, four emergency departments and three urgent cares, the Scripps system is the second largest in San Diego County. Within two hours, the hospitals…

1:00 pm

Critical Strategies of Highly Successful Healthcare Providers

Nathan Kaufman

The healthcare industry is going through a transformation. Theories abound as to what specific changes will occur over the next three to five years and how healthcare organizations should position themselves to succeed through this transformation. Currently, health systems are experiencing significant margin pressure as a result of declining volumes due to COVID, intense rate…

1:00 pm

Never Be No. 2 Again: Be Their One and Only Choice

Kevin E. O’Connor, CSP, LCPC, LMFT, CCMHC

Worse than not returning your call after an interview is being ultimately told that, “It was between you and one other and …” We now know there are ways to translate the interview from a final exam to a conversation where the real you is presented as their best choice; their only choice. Based on…

1:00 pm

Community, Collaboration and Consistency: Identifying Optimal Patient Care Transitions Across the Continuum and Through COVID-19

Julie Idoine, FACHE, Alice I. Kim, MD, David Key, DPT

This session will focus on a partnership that has accelerated patient throughput, enhanced medical staff collaboration and improved quality of patient care pre-COVID-19—a partnership that continued during the height of the COVID-19 pandemic and into today as patients recover from COVID-19 and other non-COVID-related medical conditions. A referral hospital may have as many as 4,000…

1:00 pm

American College of Healthcare Architects: Systems Shifting Focus from Healthcare to Heal

Angela Mazzi, FAIA, FACHA, Michael Covert, FACHE, Lisa Charrin, AIA, ACHA

What is on the horizon for healthcare? What adaptations and adoptions of models of care will be needed in a post-pandemic world? Members of the American College of Healthcare Architects (ACHA) Future of Healthcare Task Force share some of our findings in this session. Join us for a discussion of how systems must react to…

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