Terri Marshall is an associate director in the Healthcare Performance Improvement Practice at Berkeley Research Group. She has more than 30 years of experience in the healthcare industry. Ms. Marshall has experience in many operational environments, including hospital case management, quality, revenue cycle, physician group practice, private home healthcare organization, accreditation and patient registration. She has held multiple hospital leadership positions, helping complex departments identify and address problems and improve outcomes. Ms. Marshall has extensive experience with implementing case management redesign, improving health system throughput and the revenue cycle, and preparing hospitals for accreditation readiness.