Headshot of Terri Gillespie

Terri Gillespie

Former Chief Nursing Officer

University of Mississippi Medical Center


BURST Margin Improvement vs. Incremental Improvement: Experiences of a University Health System’s Academic Campus and its Affiliated Rural Hospitals

Presented by Britt H. Crewse, Terri Gillespie at 1:00 PM on Friday, March 26th.

Traditional improvement methods like high reliability and lean daily management provide an engaging, standard work form of improvement but are designed for an incremental pace. Analytic tools like productivity systems and benchmarking uncover opportunity areas for improvement. Yet, most organizations find that, from time to time, incremental improvement approaches and tools come up short during…