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Patricia McGaffigan, RN, CPPS

Vice President, Safety Programs/President, CBPPS

Institute for Healthcare Improvement


36X – Tackling the “HAC” of Workforce Harm

Presented by Patricia McGaffigan, RN, CPPS, Kathy Gerwig, Michael Hodgson, MD, Mary Beth Kingston, RN, NEA-BC at 4:15 PM on Monday, March 23rd.

The healthcare industry’s workforce experiences higher rates of physical harm compared to workers in industries typically regarded as dangerous, such as coal mining and manufacturing. The impact and consequences of physical and psychological harm on patient outcomes, productivity, turnover, morale, joy in work, financial performance and reputational harm have been well documented. Despite promising progress…