Headshot of Mark Pelletier

Mark Pelletier, RN

COO/Chief Nurse Executive

The Joint Commission

Mark G. Pelletier is COO/chief nursing executive for The Joint Commission. His responsibilities include executive leadership for the accreditation and certification of more than 21,000 healthcare organizations and programs, all activities related to surveys, eligibility and application processes, customer account management, and federal deeming compliance requirements. He also administers accreditation and certification policy development, surveyor education and development, survey technology, and the ongoing development and refinement of the accreditation process. Mr. Pelletier has more than 30 years of experience in hospital operations, performance and quality improvement, process redesign, and program development. He has served in executive positions for several hospitals in the Chicago area, including Resurrection Health Care, Northwestern Memorial Hospital, Children’s Memorial Medical Center and Condell Medical Center. Mr. Pelletier earned a Bachelor of Science degree in nursing and a Master of Science degree in administration from DePaul University, Chicago.

Sessions

Building a Stronger Patient Safety and Quality Improvement System

Presented by Ana Pujols-McKee, MD, Mark Pelletier, RN at 10:00 AM on Wednesday, March 24th.

As healthcare organizations face greater challenges while fighting a pandemic and the new challenges most likely to surface post-pandemic, building effective and sustainable performance improvement and patient safety systems becomes even more critical. This session will review how leaders can use accreditation as a patient safety and quality improvement system and how to integrate accreditation…