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After much discussion and consideration, the ACHE Board of Governors and leadership team have decided to cancel the 2020 Congress on Healthcare Leadership due to the need for leaders and healthcare organizations to manage their responses to coronavirus (COVID-19) within their communities. Learn more at


John S. Toussaint, MD

Executive Board Chairman



37X – The Leadership Behavior Change Needed to Build a Culture of Continuous Improvement

Presented by John S. Toussaint, MD at 4:15 PM on Monday, March 23rd.

This seminar will cover the five behaviors necessary for building an improvement culture. The idea is inspired by a 2017 article in the NEJM Catalyst by John S. Toussaint, MD. Seminar faculty will introduce a simple self-rating tool that is displayed as a radar chart. This tool has been tested on hundreds of executives around…