Integrated Loyalty Systems
Jake Poore is founder/president/chief experience officer of Integrated Loyalty Systems in Orlando, Fla. He is a patient experience expert and a passionate advocate for improving the patient experience and employee engagement. For the past 17 years, he and his team have worked with countless healthcare leaders to provide them with how-to blueprints to design a culture with intention. Mr. Poore helps organizations create alignment and mutual accountability from the boardroom to the back offices to the bedside. He teaches them how to operationalize or hardwire safety and human kindness with everyone in the organization focused on one goal: to deliver exceptional patient and customer experiences, in every interaction—always. A former Disney executive, he was part of the team that launched the world-renowned corporate training center The Disney Institute. He is author of the forthcoming book 99 Lessons Learned From Disney to Improve the Patient Experience.