Jake Poore

President/Chief Experience Officer

Integrated Loyalty Systems, Inc.

Jake Poore is a culture change engineer and patient experience expert. His workshops are filled with proven, pragmatic, how-to blueprints with practical examples brought to life by Mr. Poore’s exceptional storytelling. He currently serves as president/CEO of Integrated Loyalty Systems, and for the past 19 years, he and his team have been on a mission to humanize healthcare. He enjoys sharing best practices and lessons learned, but his true gift is getting his audience members to become the architects and owners of change. A former Disney leader, Mr. Poore helped launch many new businesses, including the world-renowned corporate training center The Disney Institute. He has worked with thousands of healthcare professionals worldwide and shares those lessons in his book 99 Lessons Learned From Disney to Improve the Patient Experience.

Sessions

The Future of Patient Experience—Our “New Normal”

Presented by Jake Poore at 1:00 PM on Friday, March 26th.

Coronavirus changed the patient experience forever. They say, “A good doctor treats the disease. A great doctor treats the patient who has the disease.” During this time of uncertainty, we couldn’t hug, shake hands or allow families to visit their loved ones, so we really had to get creative in coming up with solutions that…

What If Hospitals Ran Disney?

Presented by Jake Poore at 10:00 AM on Wednesday, March 24th.

What if we ran Disney the way we run our hospitals? Would it still be called “the happiest place on earth?” Would you know how much anything costs or how long the wait would be? And at the end of the day, would you exit the park when you wanted or would you be “discharged”…

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