Denise Haynes

Performance Excellence Consultant

Quiet Excellence

For nearly 40 years, Denise Haynes has made a career of improving healthcare—from the personal experience of the individual patient in her care at the moment, through the organizational provider level, to enhancing healthcare efficiency and effectiveness at the state and national levels. As one of the longest continuously certified critical care registered nurses in the United States, Ms. Haynes continued to work as a staff nurse in a busy ICU even as her expertise propelled her into various administrative roles. These roles included clinical leadership, quality and staff development, executive roles in strategic planning, revenue cycle management and corporate compliance, and service on healthcare boards.

Ms. Haynes is a highly acclaimed trainer and has facilitated the Baldrige Board of Examiners training at the national level on numerous occasions. Certified as a Lean/Six Sigma master black belt by the American Society for Quality, she now travels across the country providing training and facilitating improvements based on quality principles, including Lean, Six Sigma, Appreciative Inquiry and IDEALS. She also works as a clinical surveyor for DNV GL. Her academic background includes a Bachelor of Science degree in nursing from The Ohio State University and Master of Science in nursing and Master of Business Administration degrees from Kent State University, where she was the first graduate of the dual-degree (MSN/MBA) program and a fellow of the Commonwealth Fund for Nurse Executives. Ms. Haynes also served as adjunct faculty for Kent State University and on the curriculum committee for the MSN/MBA dual degree program.


Using the Baldrige Performance Excellence and ISO 9001 Frameworks to Thrive in Uncertain Times

Presented by Denise Haynes, Kenneth Maxik, FACHE, Maureen M. Washburn, RN, FACHE at 1:00 PM on Friday, March 26th.

In February 2015, multiple messages were sent to hospital executives and executive directors from the Alliance for Performance Excellence, explaining the collaboration initiated among the Baldrige Foundation, the Baldrige Performance Excellence Program and the American Hospital Association. The AHA, a sponsor of the 2015–2016 Baldrige Excellence Framework, sent a memo to its entire membership, championing…