Executive Director, Customer Engagement
Joint Commission Center for Transforming Healthcare
As executive director of customer engagement for the Joint Commission Center for Transforming Healthcare, Dawn Allbee works with healthcare thought leaders and system executives on their journey to high reliability through deployment of the center’s high reliability practices and services. Ms. Allbee, a certified master change agent and green belt, has more than 13 years of experience training all levels of staff in change management. She is responsible for facilitating many high-visibility, in-depth, confidential strategy and visioning sessions with senior leadership and board participants for internal and external customers. Ms. Allbee has also successfully led many teams through teambuilding workshops resulting in actionable plans to resolve conflicts and continuously strengthen the team. She has also co-led the Center for Transforming Healthcare’s multihospital improvement projects focusing on preventing avoidable hospitalizations for heart failure patients and strengthening safety culture.
Previously, Ms. Allbee was The Joint Commission’s director of corporate robust process improvement. In this role, she led the development of RPI internally, ensuring the widespread use of RPI methods to achieve strategic and operational goals, and was part of the team that championed the deployment of RPI training programs as a mechanism to build improvement capacity within healthcare organizations. Ms. Allbee also was one of the Joint Commission’s internal leaders for safety culture improvement and provided direction and guidance on change initiatives to senior leadership and staff. Prior to The Joint Commission, she held positions in IT, software architecture, technical training, course development and education. Ms. Allbee earned her master’s degree in communication from Eastern Illinois University.