Skip to content

After much discussion and consideration, the ACHE Board of Governors and leadership team have decided to cancel the 2020 Congress on Healthcare Leadership due to the need for leaders and healthcare organizations to manage their responses to coronavirus (COVID-19) within their communities. Learn more at


Connie S. Lee, FACHE

Director, The Appointment Center

Children's Hospital Los Angeles


120X – More Than a Call Center: Creating a Family-Centric Experience to Increase Access and Revenue

Presented by Christine Snell, Connie S. Lee, FACHE at 4:15 PM on Wednesday, March 25th.

The journey toward centralizing any business support function—whether it be for referral management, scheduling or financial clearance—is not for the faint of heart. Especially for organizations that have traditionally run a decentralized model with departments operating under their own rules, hearing the word “centralization” can be met with resistance and challenges from faculty and staff.…