Christine Snell

Manager, The Appointment Center

Children's Hospital Los Angeles

Christine Snell is a healthcare professional with extensive experience in clinical operations and revenue cycle management. In her current role as manager of the Appointment Center at Children’s Hospital of Los Angeles, she has further developed transparent metrics to increase productivity and decrease call center abandonment rates; implemented new workflows to improve the scheduling and referrals process; and applied her knowledge of facility and physician billing to maximize reimbursement opportunities based on services rendered. As a member of the leadership team, Ms. Snell has collaborated with various department managers and administrators, clinical providers, and employees to achieve the common goals of providing excellent patient care, employee satisfaction and resource management. Her team-oriented approach, passion for helping others, optimism and results-driven style have aided in the combined success of herself and her team members. Ms. Snell holds a Bachelor of Science degree in healthcare administration and a master’s degree in business administration.


More than a Call Center: Building a Family-Centric Experience that Increases Access and Revenue

Presented by Brandon Mouton, Christine Snell, Connie Lee, M. Scott Lieberenz, CPA at 11:15 AM on Thursday, March 25th.

The journey toward centralizing any business support function—referral management, scheduling, or financial clearance—is challenging. For organizations that have traditionally run a decentralized model with departments operating under their own rules, hearing the word “centralization” is often not well received and is met with resistance from faculty and staff. This session will provide an overview of…