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After much discussion and consideration, the ACHE Board of Governors and leadership team have decided to cancel the 2020 Congress on Healthcare Leadership due to the need for leaders and healthcare organizations to manage their responses to coronavirus (COVID-19) within their communities. Learn more at ache.org/Coronavirus.

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Caroline Costello, FACHE

Director, Friends & Family Program, Patient & Family Insights, Destination UChicago Medicine

University of Chicago Medicine

Sessions

11A – Advancements in Patient Experience: Building Partnerships in a Changing Care Setting

Presented by Caroline Costello, FACHE, Julie Kosinski, Melba Bossi at 10:00 AM on Monday, March 23rd.

Patients and families who have experienced significant trauma may arrive at the hospital overwhelmed beyond the norm. During this session, the team will describe their approach in connecting with such patients and families. They will highlight their innovative and proactive approach to connecting with trauma patients and families, offering a new pathway for participants. This…

11B – Advancements in Patient Experience: Building Partnerships in a Changing Care Setting

Presented by Caroline Costello, FACHE, Julie Kosinski, Melba Bossi at 2:15 PM on Monday, March 23rd.

Patients and families who have experienced significant trauma may arrive at the hospital overwhelmed beyond the norm. During this session, the team will describe their approach in connecting with such patients and families. They will highlight their innovative and proactive approach to connecting with trauma patients and families, offering a new pathway for participants. This…