Headshot of Brandon Mouton

Brandon Mouton

Manager, The Appointment Center

Children's Hospital Los Angeles

Brandon Mouton is manager, The Appointment Center, Children’s Hospital Los Angeles. He is a healthcare administration professional with over 10 years of experience in leading the day-to-day operations of clinical support operations and revenue cycle management with the goal of ensuring the delivery of high-quality, cost-effective and efficient patient care. Prior to joining Children’s Hospital Los Angeles, Mr. Mouton held analytical and supervisory positions at Cedars-Sinai Medical Center and Houston Methodist Hospital. In these roles, he was instrumental in improving processes and workflows, successfully implementing dashboards and key performance indicator metrics for revenue cycle improvement, and working collaboratively with cross-functional teams in minimizing and reducing payer claim denials. He earned his bachelor’s degree in business administration from Morehouse College and a dual master’s degree in healthcare administration and business administration from the University of Houston–Clear Lake. He is a member of ACHE and of the Southern California Chapter of the Healthcare Financial Management Association.


More than a Call Center: Building a Family-Centric Experience that Increases Access and Revenue

Presented by Brandon Mouton, Christine Snell, Connie Lee, M. Scott Lieberenz, CPA at 11:15 AM on Thursday, March 25th.

The journey toward centralizing any business support function—referral management, scheduling, or financial clearance—is challenging. For organizations that have traditionally run a decentralized model with departments operating under their own rules, hearing the word “centralization” is often not well received and is met with resistance from faculty and staff. This session will provide an overview of…