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After much discussion and consideration, the ACHE Board of Governors and leadership team have decided to cancel the 2020 Congress on Healthcare Leadership due to the need for leaders and healthcare organizations to manage their responses to coronavirus (COVID-19) within their communities. Learn more at

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Anna tenNapel

Vice President, Care Management and Performance Improvement

Catholic Health Services of Long Island


100 – Using Robust Process Improvement to Facilitate Change and Transform Your Culture

Presented by Anna tenNapel, Dawn Albee at 8:45 AM on Wednesday, March 25th.

This session will be held at the Swissôtel Chicago; includes a 15-minute break. This seminar will offer a detailed look at change management tools and approaches that can increase the exposure to and participation of staff and leadership in shaping new solutions and interventions and sustaining performance gains. One of the many strengths of robust…