Senior Vice President, Strategic Planning and Service Lines
Amy Ross is senior vice president of strategic planning and service lines at UChicago Medicine. In this role, she directs implementation of the organization’s Vision 2025 strategy, including expansion of the ambulatory network. She also oversees the heart and vascular, digestive diseases, neurosciences, musculoskeletal and transplant service lines. Ms. Ross previously served in leadership roles at Northwestern Medicine and NorthShore University Health System and in healthcare consulting at The Chartis Group and Deloitte. Her experience in large academic medical centers has included clinical and nonclinical management across the care continuum and day-to-day operations in inpatient and outpatient settings. This includes targeted ambulatory access work, development and planning of the quality and outcomes management program, and care coordination activities. Her focus also includes ongoing enhancements to overall service line development in financial reporting, funds flow, strategy and marketing efforts.
In addition, Ms. Ross spent several years managing and leading assessments of front-end revenue cycle processes across large hospital systems and academic medical centers and implementing IT tools for enhanced performance for the end user. As part of her revenue cycle work, she led redesign activities in strategic development of regional financial clearance centers and departmental business process redesign for improved efficiency. Ms. Ross holds a Master of Health Administration degree from the University of Minnesota, Carlson School of Management, and a Bachelor of Arts degree in biology from the College of St. Benedict. She is also a Carol Emmott fellow.