Speaker
Stephanie Mercado, CAE, CPHQ
Stephanie Mercado is CEO/executive director of the National Association for Healthcare Quality. She brings more than 20 years of experience in the healthcare industry to her lead role at NAHQ. During the past eight years, she has introduced innovations and methodologies to research and define standardized competencies for the healthcare quality profession, resulting in advancement of quality professionals and increased visibility of the value of the quality workforce. Under Ms. Mercado’s leadership, the number of individuals earning the Certified Professional in Healthcare Quality certification has doubled from approximately 7,000 CPHQs to more than 14,000, and NAHQ membership has grown from about 4,500 members to more than 8,000. She also orchestrated the development of the first and only database in the world that articulates the work of those working in healthcare quality.