Speaker
Mary-Ellen Piche, CPHQ, LFACHE, LSSBB
Mary-Ellen Piche is a healthcare executive and consultant who provides services to healthcare and nonprofit organizations, including strategic planning, organizational assessment and development, patient experience improvement, leadership development and coaching, high reliability, and patient safety and quality management and accreditation. She is a member of the Veterans Health Administration High Reliability Support Team, functioning as an executive leader coach. In her ACHE faculty role, she delivers seminars on the patient experience and staff, physician and patient engagement. Ms. Piche is co-author of the recently published book, The Patient’s Primary Care Experience: A Road Map to Powerful Partnerships. She is board certified in healthcare management as an ACHE Life Fellow.