Craig Deao is a prominent industry thought leader, accomplished executive and experienced board member helping leaders create better places to work, practice medicine and receive care. He serves as a trusted adviser to boards and executive teams on healthcare leadership, especially patient experience, employee engagement and patient safety. He splits his time between executive management and thought leadership responsibilities as a published author and invited speaker to more than 400 healthcare organizations across the United States, Canada and Australia. Mr. Deao co-led Studer Group’s journey to receiving the Malcolm Baldrige National Quality Award in 2010. In 2016, he combined his experience with the latest evidence to author the book The E-Factor: How Engaged Patients, Clinicians, Leaders, and Employees Will Transform Healthcare. In addition to his full-time work with Huron, he serves as faculty for ACHE.