What If Hospitals Ran Disney?

Wednesday, March 24
10:00am11:00am CDT

View this session in the virtual event platform during Congress.

Live sessions will not be available until the scheduled start time. On-demand sessions are accessible March 22–April 20.

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Presented By

Jake Poore

President/Chief Experience Officer
Integrated Loyalty Systems, Inc.
About the Session

What if we ran Disney the way we run our hospitals? Would it still be called “the happiest place on earth?” Would you know how much anything costs or how long the wait would be? And at the end of the day, would you exit the park when you wanted or would you be “discharged” only when told that it’s time to go.

Now, let’s look at it another way. What if Disney ran your hospital? How would the care experience be different? And which would your patients prefer?

Join Jake Poore, a veteran Disney leader and expert on elevating the human side of healthcare, as he shares Disney’s top strategies for delivering and hardwiring world-class service for every patient, in every interaction, through a culture of always.

Learning Objectives:

  • How to create a culture with intention, not a culture by default.
  • Discover the three simple tools you can use to help your employees think differently and act differently so they can create a better care experience.

This session qualifies for 1.0 ACHE Face-to-Face Education credit. Attendees must participate during the scheduled time to earn ACHE Face-to-Face Education credit.