Using the Baldrige Performance Excellence and ISO 9001 Frameworks to Thrive in Uncertain Times

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Presented By

Denise Haynes

Performance Excellence Consultant
Quiet Excellence

Kenneth Maxik, FACHE

Vice President, Support Services
CompleteRx Ltd.

Maureen M. Washburn, RN, FACHE

Program Development and Certification
DNV GL Healthcare
About the Session

In February 2015, multiple messages were sent to hospital executives and executive directors from the Alliance for Performance Excellence, explaining the collaboration initiated among the Baldrige Foundation, the Baldrige Performance Excellence Program and the American Hospital Association. The AHA, a sponsor of the 2015–2016 Baldrige Excellence Framework, sent a memo to its entire membership, championing the use of the framework and the Criteria for Performance Excellence and participation in a Baldrige-based program in order to foster performance excellence in healthcare across the nation. This presentation is designed as a follow-up to that communication. Faculty will share evidence for engaging in a Baldrige journey, with a focus on leadership’s role in creating the conditions for performance excellence and using the strategic planning process to foster organizational alignment, integration and success.

Learning Objectives:

  • Compare and contrast the Baldrige Excellence Framework with ISO 9001 in both strategic and business terms.
  • Describe how to use the synergy of the Baldrige and ISO 9001 frameworks for a strategic planning system and to foster organizational alignment.