Using a Competency Framework to Elevate Quality Performance at a System Level

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Presented By

Stephanie Mercado, CPHQ

CEO/Executive Director
National Association for Healthcare Quality

Ted Donnelly

Director, Clinical Quality and Performance Improvement
Universal Health Services
About the Session

Ted Donnelly, the director of clinical quality performance improvement at Universal Health Services, a $11.4 billion health system based in King of Prussia, Pennsylvania, took a proactive approach to solving this problem and sought to improve quality by pulling healthcare’s largest lever: its workforce. Working with the National Association for Healthcare Quality (NAHQ), Donnelly piloted a program to assess the quality leaders in the UHS workforce against NAHQ’s twice-validated competency framework. Donnelly is using the results to implement a skill development process to drive meaningful quality improvement at UHS, and he is bringing this information to attention of the UHS hospital C-suites to help them drive organizational improvements. Donnelly will explain in detail how he created a skill-development process and began the path to eliminating variation in C-section and episiotomy rates while building the competencies of individual employees’ capabilities.

Learning Objectives:

  • Understand the foundational competencies required to consistently deliver quality care and take away opportunities to increase efficiency, improve safety and drive value.
  • Learn to employ a more robust, articulated educational pathway and competency standard for the healthcare quality profession to reduce variability and deliver optimal results.