Live sessions will not be available until the scheduled start time. On-demand sessions are accessible March 22–April 20.
To participate in sessions once Congress starts on March 22, please navigate to the virtual event platform to view sessions. Once you have navigated to the virtual event platform, please access the session from your “My Agenda” listing or the “Live Sessions” or “On-demand Library” under “Education & Events.” Once in the session, please check into the session to enable the full session functionality.
About the Session
Ted Donnelly, the director of clinical quality performance improvement at Universal Health Services, a $11.4 billion health system based in King of Prussia, Pennsylvania, took a proactive approach to solving this problem and sought to improve quality by pulling healthcare’s largest lever: its workforce. Working with the National Association for Healthcare Quality (NAHQ), Donnelly piloted a program to assess the quality leaders in the UHS workforce against NAHQ’s twice-validated competency framework. Donnelly is using the results to implement a skill development process to drive meaningful quality improvement at UHS, and he is bringing this information to attention of the UHS hospital C-suites to help them drive organizational improvements. Donnelly will explain in detail how he created a skill-development process and began the path to eliminating variation in C-section and episiotomy rates while building the competencies of individual employees’ capabilities.
- Understand the foundational competencies required to consistently deliver quality care and take away opportunities to increase efficiency, improve safety and drive value.
- Learn to employ a more robust, articulated educational pathway and competency standard for the healthcare quality profession to reduce variability and deliver optimal results.