About the Session

In the quest toward zero harm, successful organizations understand it is critical to create effective partnerships between those who provide care and those who receive it. While the responsibility for creating a safer and more patient-centered system lies with healthcare leaders, the perspective of those who experience care at its best and worst provides critical insight for improvement. In the era of patient-centered care, Dr. Gandhi and Mr. Nahum will provide participants with an understanding of the importance and impact of engaging patients to achieve patient safety through case studies and practical examples of partnership and integration across all levels of healthcare. Participants will leave the session with a clear understanding of successful patient and family engagement and practical tactics and tools for partnering with patients to improve care.