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After much discussion and consideration, the ACHE Board of Governors and leadership team have decided to cancel the 2020 Congress on Healthcare Leadership due to the need for leaders and healthcare organizations to manage their responses to coronavirus (COVID-19) within their communities. Learn more at

Thursday Hot Topic #1 – Growth Delivered: Data-Driven Consumer Experiences Elevating Value for Healthcare

Thursday, March 26th

About the Session

The evolving consumer expectations in healthcare demand new ways of working. Health systems today simultaneously face risk from digital disruption and unprecedented opportunities to harness the power of data and technology to fuel growth. Join Darren Rankine, partner, accounts and Josh Vincent, partner, data & technology, Transparent to gain understanding of digital disruptions in other industries and the implications on consumerism in healthcare. You will also explore opportunities to improve the customer experience, increase marketing impact, and gain deeper consumer insight through the foundational elements of a data-driven technology stack. Additionally, you will gain information on how to start and where to focus on the process toward design of your vision, needs prioritization and change management needed across your organization.

Presented By

Amber Graham

AVP, Digital Marketing & Engagement
Memorial Hermann Health System

Darren Rankine

Partner, Accounts

Josh Vincent

Partner, Data & Technology