Tackling the “HAC” of Workforce Harm: Lessons Learned From the COVID-19 Pandemic

Wednesday, March 24
2:30pm3:30pm CDT

View this session in the virtual event platform during Congress.

Live sessions will not be available until the scheduled start time. On-demand sessions are accessible March 22–April 20.

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Presented By

Mary Beth Kingston, PhD, RN

Chief Nurse Officer
Advocate Aurora Health

Patricia McGaffigan, RN, CPPS

Vice President, Safety Programs/President CBPPS
Institute for Healthcare Improvement
About the Session

The healthcare industry’s workforce experiences higher rates of physical harm compared to workers in industries typically regarded as dangerous, such as coal mining and manufacturing. The impact and consequences of physical and psychological harm on patient outcomes, productivity, turnover, morale, joy in work, financial performance and reputational harm have been well documented. Despite promising progress in workforce safety, evidence suggests there are substantial opportunities for healthcare leaders and providers to heighten awareness of and act on this issue. The COVID-19 pandemic has exponentially magnified the preexisting risks and realities of healthcare workforce illness and injury and necessitated real-time adaptation and rapid cycles of innovation and improvement to address and mitigate workforce harm. Our interprofessional panel of experts will harness lessons learned and related practices, programs and leadership considerations for advancing the safety and well-being of healthcare workers.

Learning Objectives:

  • Characterize key principles, measures and recently released recommendations for protecting the physical and psychological safety of the healthcare workforce.
  • Describe how lessons learned from the COVID-19 pandemic can be applied to accelerate your organization’s overall progress in workforce safety.

This session qualifies for 1.0 ACHE Face-to-Face Education credit. Attendees must participate during the scheduled time to earn ACHE Face-to-Face Education credit.