About the Session

As the U.S. population continues to diversify, healthcare leaders must find ways to provide equitable, effective care and services to the culturally and linguistically diverse populations they serve. An important strategy for advancing health equity is the provision of culturally and linguistically appropriate services, which, according to the United States Department of Health and Human Services, are services that are respectful of and responsive to individual cultural health beliefs and practices, preferred languages, health literacy levels and communication needs. CLAS are increasingly recognized as effective tools for improving care quality and advancing equity. HHS’ Office of Minority Health has published a framework for operationalizing CLAS called the National CLAS Standards. This session will present the case for CLAS, including key findings from organizations that use the National CLAS Standards. You will take away actionable recommendations for successful organizational implementation of the National CLAS Standards.

Learning Objectives:

  • Describe the National Standards for Culturally and Linguistically Appropriate Services and discuss examples of successful implementation in healthcare.
  • Learn about organizational adoption of the National CLAS Standards as a strategy to advance health equity, improve quality and help eliminate healthcare disparities.