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After much discussion and consideration, the ACHE Board of Governors and leadership team have decided to cancel the 2020 Congress on Healthcare Leadership due to the need for leaders and healthcare organizations to manage their responses to coronavirus (COVID-19) within their communities. Learn more at

S10B – Improvisation Techniques for Healthcare Leaders: Activate, Articulate, Communicate

Tuesday, March 24th

About the Session

During this seminar, two experienced communication and facilitation experts will lead the group through the basic principles of Medical Improv. Acknowledging that our work environment tests our communication skills every single day, this session offers you a chance to enhance your communication skills through practical techniques from Medical Improv.

Improvisational theatre skills have a surprising overlap with effective communication skills for healthcare leadership. While theatre performers elicit connection through humor, Medical Improv seeks expression and enhanced communication. Clear, authentic communication fuels effective leadership even when it’s difficult to know what to say. Application of the basic principles of Medical Improv enhances our confidence and ability to bring authentic connection to problem-solving. It provides the possibility of increased spontaneity, and dare we say, joy in work.

The presenters will facilitate a series of short role-playing exercises designed to provide leaders new tools when there’s no time to prepare, whether it’s one-on-one or speaking to a crowd. These exercises will include common scenarios from the healthcare environment. Building on the previous exercise, participants will also use non-threatening exercises to practice the basic principles from Medical Improv. You will leave smiling with a practical handout to remind you of the key principles of improvisational communication.

Learning Objectives:

  • Describe how principles of improvisational theater can enhance communication and bring increased joy in work.
  • Demonstrate at least two principles of improvisational theatre through role-play of common scenarios for healthcare leaders.

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Presented By

Kathryn W. Zavaleta, FACHE

Senior Principal Health Systems Engineer
Mayo Clinic

Lori N. Scanlan-Hanson, RN

Nursing Quality Specialist, Emergency Department
Mayo Clinic