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S08A – Leading to Achieve High Reliability

Tuesday, March 24th
8:45am10:15am

About the Session

Becoming a high-reliability organization is a goal of many healthcare leaders, but do you know how to execute that strategy to transform your organization into a highly reliable one? This session will start with an overview of the fundamentals of high reliability organizations, including The Five Hallmarks of High Reliability: preoccupation with failure; reluctance to simplify; sensitivity to operations; deference to expertise; and commitment to resilience. The presentation will build on these hallmarks to describe the attitudes of high-reliability organizations and contrast those with organizations that have not achieved high reliability.

You will review the critical elements organizations need in place to achieve high reliability, such as a culture of safety and a Managing for Daily Improvement program, which allows frontline staff and leaders to work hand-in-hand in identifying and solving problems. Other elements of a Lean management system, such as developing standard work and establishing accountability systems to ensure adherence to the standard work, are critical to achieving high reliability. A few examples will be shared showing how some courageous organizations have adopted a “stop the line” mindset to deal with harm events and foster higher reliability. The seminar will end with a call to action for you to embark on a journey to elevate your organization to higher levels of reliability using the framework of The Five Hallmarks of High Reliability and some of the techniques presented.

Learning Objectives:

  • Discover the distinguishing characteristics of high-reliability organizations and strategies to foster these in your organization.
  • Describe the core principles followed by leaders of high-reliability organizations.

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Presented By

Eddie Perez-Ruberte

Senior Lean Manger / Healthcare Transformation Leader
BayCare Health System / Areito Group