Role of Innovation and Technology in Dealing With the “New Normal” of Healthcare After COVID-19

Tuesday, March 23
2:30pm3:30pm CDT

View this session in the virtual event platform during Congress.

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Presented By

Ken Letkeman

CIO/Senior Vice President
Houston Methodist

LeTesha Montgomery

Vice President, Operations and Patient Access
Houston Methodist

Murat Uralkan

Director, Innovation
Houston Methodist Center for Innovation

Roberta Levy Schwartz, PhD, FACHE

Executive Vice President/Chief Innovation Officer
Houston Methodist

Thomas Vernon

System Director, Talent Management
Houston Methodist
About the Session

COVID-19 has significantly changed the healthcare industry—the way that we deliver care, approach telemedicine and automation; how we engage with our patients; and how healthcare providers adopt technology in daily operations. With support from our CEO, a leadership group named DIOP (Digital Innovation Obsessed People) created a Center for Innovation and has been focusing on implementing innovative technologies in virtual care, digital care pathways, intelligent automation and natural language processing. DIOP also spearheaded building a living laboratory, called Tech Hub. These investments have paid dividends during the COVID-19 crisis and have helped our organization navigate through the unknowns of the pandemic while continuing to provide care for our patients and support our community. This session will give insights on how digital technologies were adopted, how change management issues were navigated, and the role innovation plays in shaping the “new normal” for patient care.

Learning Objectives:

  • Understand the role of creating a robust technology toolkit and an innovative culture to create a capable and agile operation that can deal with future unexpected scenarios.
  • How innovation strategy provided the foundation and agility to respond quickly and effectively to care for our patients, physicians and employees during COVID-19.

This session qualifies for 1.0 ACHE Face-to-Face Education credit. Attendees must participate during the scheduled time to earn ACHE Face-to-Face Education credit.