Reimagining Stanford Medicine’s Ambulatory Access in a Post-COVID World

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Presented By

Hilary Garrigan

Senior Administrator
Stanford Medicine

Michael O'Connell, FACHE

Stanford Medicine
About the Session

For the past three years, Stanford Medicine has been named as one of the Top 20 Hospitals in US News and World Report. Being an organization that is human-centered and discovery led, its integrated strategic priorities are to be value-focused, digitally driven, and uniquely Stanford. This framework has guided the hospital in the evolution of better addressing its patients’ needs to access our system of care in new and different ways. As part of that footprint, excellent patient access is a key priority and weighs heavily on our leaders to create an access optimization model that effectively focuses on meeting patients’ needs, quality, safety and an outstanding patient experience. The challenges of access are even greater in a post-COVID world, and Stanford Medicine’s Ambulatory Care Model Transformation Team has reimagined its clinical ambulatory footprint.

Learning Objectives:

  • Recognize the multifaceted approaches to address patient access in ambulatory care in a post-COVID world.
  • Understand complexities and integration involved to optimize patient access, identify improvement opportunities and apply lessons learned in one’s own healthcare organization.