About the Session

Healthcare organizations are faced with increasing financial instability and workforce reductions. Unfortunately, this environment generates fear, inhibits honest communication and lowers morale. This two-day seminar provides you with ready-to-use communication tools and skills to create an atmosphere of collaboration, reduce anxiety and promote transparency—resulting in more purpose-driven and productive teams and organizations. Using proven communication techniques, you will begin to develop practical and collaborative coaching skills to not only improve employee, provider and patient engagement, but also clarify performance expectations, create a culture of collaboration with all stakeholders, and reinforce your organization’s shared mission to increase productivity and convey trust.

Continental breakfast and lunch provided.

Learning Objectives:

  • Develop a personal action plan incorporating strategies, tactics and lessons learned.
  • Identify the roles of respect and safety in delivery of difficult messages.