About the Session
Learn to build a comprehensive plan for a cultural transformation using a proven methodology and framework for building and sustaining exceptional patient experiences.
This program is designed for both new and seasoned leaders who are responsible for leading or improving the patient experience and employee culture. This workshop will provide leaders with the tools and tested blueprints needed for sustaining long-term success.
Continental breakfast and lunch provided.
- Systematically build and implement a culture with intention for each step of the patient journey, department by department.
- Add new tools to your Patient Experience Toolkit that truly empower your entire workforce to take ownership of every patient encounter.
Attendees will be able to download electronic session handouts prior to the beginning of this program. Please note no printed handouts will be provided.