Live sessions will not be available until the scheduled start time. On-demand sessions are accessible March 22–April 20.
To participate in sessions once Congress starts on March 22, please navigate to the virtual event platform to view sessions. Once you have navigated to the virtual event platform, please access the session from your “My Agenda” listing or the “Live Sessions” or “On-demand Library” under “Education & Events.” Once in the session, please check into the session to enable the full session functionality.
About the Session
This seminar will describe the shared attributes of organizations where the predominant culture styles include both innovation and high reliability. Faculty will emphasize the specific actions leaders can take to set these cultures into motion, rather than simply describing key tenets. Attendees will learn about specific actions such as how to build the capacity of frontline employees to innovate their key work systems; how to incorporate intelligent risk-taking into the performance management system; and how to flatten the authority gradient in the workplace so that those closest to the process and the customer have ownership of key work processes
- Explore how to develop a heightened culture of innovation among frontline employees.
- Discover how to leverage innovation as a catalyst for engagement.