Master Series: Masters of Care Delivery

Wednesday, March 24
1:10pm2:10pm CDT

View this session in the virtual event platform during Congress.

Live sessions will not be available until the scheduled start time. On-demand sessions are accessible March 22–April 20.

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Presented By

Marna P. Borgstrom, FACHE

Yale New Haven Hospital and Yale New Haven Health

David L. Callender, MD

Memorial Hermann Health System

Susan Dentzer

Senior Policy Fellow
Robert J. Margolis Center for Health Policy, Duke University
About the Session

Join leading healthcare CEOs, Marna P. Borgstrom, FACHE, CEO, Yale New Haven Hospital and Yale New Haven Health, and David L. Callender, MD, president/CEO, Memorial Hermann Health System, to gain insight into the role that senior leaders play in leading delivery of care initiatives and improving work processes on a large scale. Borgstrom and Callender will take a deep dive into operational performance, healthcare strategy, improving clinical quality, personal authenticity and leading change to achieve enhanced patient care alongside overall organizational advancement for the success of their systems.

Learning Objectives:

  • Examine the role senior healthcare executives play in leading care delivery initiatives.
  • Identify successful approaches for improving care delivery processes while maintaining clinical excellence and positive community relationships.

This session qualifies for 1.0 ACHE Face-to-Face Education credit. Attendees must participate during the scheduled time to earn ACHE Face-to-Face Education credit.


This session is made possible in part by the support of Cerner, an ACHE Premier Corporate Partner.