Leadership Insights: Addressing Challenges in Patient Flow

Monday, April 11th

About the Session

From surges in emergency departments and ICUs to fluctuating primary care utilization and the increase of telehealth services, health systems have had to adjust to rapid changes in capacity management and patient flow throughout the pandemic. These unique circumstances have brought with them a new set of challenges in healthcare quality and patient safety. Join three operations experts as they share both tried and true as well as innovative strategies for addressing these challenges to create smooth transitions for patients, their families and providers.

Learning Objectives:

  • Describe the primary challenges health systems face in patient flow.
  • Explore strategies for addressing challenges in patient flow.


Presented By

Luanne Thomas Ewald, FACHE

University of Michigan C.S. Mott Children’s Hospital/Von Voigtlander Women’s Hospital

Nate Shinagawa, FACHE

Banner Ocotillo Medical Center

Joe Twanmoh, MD

Queue Management LLC

Kadesha Thomas Smith

CareContent, Inc