Live sessions will not be available until the scheduled start time. On-demand sessions are accessible March 22–April 20.
To participate in sessions once Congress starts on March 22, please navigate to the virtual event platform to view sessions. Once you have navigated to the virtual event platform, please access the session from your “My Agenda” listing or the “Live Sessions” or “On-demand Library” under “Education & Events.” Once in the session, please check into the session to enable the full session functionality.
About the Session
Although senior leaders set a hospital’s vision, front-line leaders are responsible for delivering organizational results and supporting senior management’s strategic initiatives. These directors and managers do so by managing people, budgets and processes. As organizations become leaner and flatter in structure, mid-level managers often feel a loss of power and increased uncertainty, typically have fewer direct reports, and often must rely on strong influencing skills and the ability to navigate networks of resources to achieve results. Research on top-performing hospitals has identified five key characteristics that healthcare front-line leaders demonstrate. This seminar will include a review of the research and a structure that builds these capabilities in the front-line team to lead change and drive implementation. The results include improved margin, higher patient experience and higher employee engagement.
- Define the leadership, accountability and investment needed to develop middle managers as change leaders.
- Identify specific approaches, methods and initiatives leading to aggressive margin improvement.