Encouraging Excellence Through a Coaching Model of Leadership

Thursday, March 25
10:00am11:00am CDT

View this session in the virtual event platform during Congress.

Live sessions will not be available until the scheduled start time. On-demand sessions are accessible March 22–April 20.

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Presented By

Stefanie Simmons, MD

Vice President, Patient and Clinician Experience
Envision Physician Services

Susan Kheder, LMSW

Former Executive Director, Patient and Community Engagement / Co-Owner
Saint Joseph Mercy Health System / FASK Consulting
About the Session

Many executives and managers employ a feedback-based method of leadership rather than a coaching model. The limitation of a feedback-based model is that it typically emphasizes shortcomings or gaps and doesn’t promote learning. In fact, it often shuts off avenues of knowledge acquisition and self-reflection. This seminar will describe the feedback approach and its shortcomings and offer the philosophical, scientific and business rationale for alternative approaches, in particular the coaching model. You will explore this leadership method and develop and practice it through case-based role-play that encourages positive interaction and learning.

Learning Objectives:

  • Recognize the shortcomings of a feedback-based leadership model and review how a coaching model might be more beneficial in peer and manager relationships.
  • Understand how to apply principles of a coaching methodology to future interactions in your leadership role.

This session qualifies for 1.0 ACHE Face-to-Face Education credit. Attendees must participate during the scheduled time to earn ACHE Face-to-Face Education credit.