Crisis Management Through Integrated Healthcare Solutions

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Presented By

Ryan Walsh, MD

Chief Medical Information Officer, Ambulatory and Population Health
Memorial Hermann Health System

Rakesh Mehta, RN

Director, Virtual Health
Memorial Hermann Health System
About the Session

Positioning care delivery and access to healthcare data during a crisis is not new to Memorial Hermann Healthcare. In 2017, shortly after the devastation left by Hurricane Harvey, Houstonians dealt with a deadly flu outbreak. The successful design and integration of their care network allowed them to connect with their patients as they transitioned between care venues through their digital front door consumer app (Everyday Well), video visits, electronic health record (EHR) enhancements, and their local health information exchange (HIE). Memorial Hermann redefined the patient portal via Everyday Well, which focuses on improving access to the system’s network of physicians along with a suite of online tools and services delivering the utmost in convenience for patients. Even with these successes, Memorial Hermann kept moving forward. Teams leveraged the EHR platform to create a comprehensive longitudinal health record for individual members.

Learning Objectives:

  • Identify lessons learned in developing partnerships across healthcare to advance patient care.
  • Explain how to scale current platforms to meet the long-term needs of digital engagement, even when in crisis management mode.