Consumerism: The Next Chapter

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Presented By

Joseph J. Fifer, FHFMA, CPA

President/CEO
Healthcare Financial Management Association
About the Session

Financial matters have been a top concern of patients for years, yet the healthcare industry has been slow to embrace consumerism. Recent events at the federal level have moved price transparency, surprise billing and financial interactions with patients to the top of the priority list for healthcare executives. But many are uncertain about how to assess their processes as well as their outcomes in this area. In this session, HFMA President and CEO Joseph J. Fifer will discuss legislative and regulatory developments related to consumerism, provide a framework for assessing organizational efforts to address consumerism, and share strategies for success in an era when the balance of power is shifting to consumers.

Learning Objectives:

  • Discuss legislative and regulatory developments related to consumerism, including price transparency and surprise bills.
  • Describe three strategies for improving patients’ financial experience.

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