Building a Stronger Patient Safety and Quality Improvement System

Wednesday, March 24
10:00am11:00am CDT

View this session in the virtual event platform during Congress.

Live sessions will not be available until the scheduled start time. On-demand sessions are accessible March 22–April 20.

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Presented By

Ana Pujols-McKee, MD

Executive Vice President/Chief Medical Officer/Chief Diversity, Equity & Inclusion Officer
The Joint Commission

Mark Pelletier, RN

COO/Chief Nurse Executive
The Joint Commission
About the Session

As healthcare organizations face greater challenges while fighting a pandemic and the new challenges most likely to surface post-pandemic, building effective and sustainable performance improvement and patient safety systems becomes even more critical. This session will review how leaders can use accreditation as a patient safety and quality improvement system and how to integrate accreditation continuous readiness activities into its quality improvement and patient safety infrastructure. The presenter will introduce fundamental principles in patient safety science and how they can be achieved with the application of standards. The session will review the technologies and actions employed by The Joint Commission (TJC) to improve the reliability and consistency of the survey process.

Learning Objectives:

  • Assess the organization’s resources, structures and competencies in quality and patient safety.
  • Clearly articulate how standards promote safety and quality.
  • Understand the changes of the survey of the future.

This session qualifies for 1.0 ACHE Face-to-Face Education credit. Attendees must participate during the scheduled time to earn ACHE Face-to-Face Education credit.