About the Session

Most hospital and health system executives realize that improving a patient’s financial experience should be an integral part of their organizations’ efforts to improve overall patient satisfaction. This session will describe what CEOs and other healthcare executives should know about the patient financial experience and review consumer expectations in a digital and mobile age.

Learning Objectives:

  • Discuss the impact of the patient financial experience on patient satisfaction and the organization overall.
  • Describe best practices for effective communication with patients about financial matters and identify ways to prepare your organization to meet rising consumer expectations.