94H—Improving the Patient Financial Experience: A Guide for Healthcare Leaders

Wednesday, March 30th

About the Session

Dissatisfaction with a financial experience can impact patient loyalty, trust and even clinical outcomes when it deters patients from seeking care. Yet, the patient financial experience is often given short shrift when it comes to improvement initiatives. Based on industry consensus best practices and real-world experiences, this session will delve into typical, better and best approaches to the full range of financial interactions with patients. Participants will come away with specific, actionable recommendations to share with their finance teams.

Learning Objectives:

  • Discuss the patient financial experience in the context of a marketing mindset.
  • Identify specific ways to improve the patient financial experience at your organization.


Presented By

Joseph J. Fifer, FHFMA, CPA

Healthcare Financial Management Association