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After much discussion and consideration, the ACHE Board of Governors and leadership team have decided to cancel the 2020 Congress on Healthcare Leadership due to the need for leaders and healthcare organizations to manage their responses to coronavirus (COVID-19) within their communities. Learn more at

73 – Leading a Successful Multigenerational Healthcare Organization

Tuesday, March 24th

About the Session

This session will be held at the Swissôtel Chicago; includes a 15-minute break.

The existence of multiple generations in today’s complex healthcare environment presents unique challenges and unfamiliar terrain for healthcare leaders. For the first time in history, the workforce spans five generations with the newest generation cohort entering the workforce in 2020. Managers are increasingly grappling with generational differences, and lack of understanding regarding these unique differences contributes to conflict within working relationships, lowers productivity and increases turnover.

This panel discussion will provide an overview of current generational trends and characteristics, and the challenges they present for healthcare leaders. The panel, composed of a member from each generational cohort, will address questions and provide feedback on their specific beliefs, values and workplace characteristics while exploring specific challenges healthcare leaders encounter with multigenerational organizations. Through these discussions, you will gain a better understanding of how multigenerational conflicts affect organizational culture, recruitment, retention and employee satisfaction. When it comes to managing a diverse multigenerational workforce, there is no one-size-fits-all solution. This seminar’s objective is to provide you with a better understanding of your employees and the trends impacting an inclusive workforce so you can create an environment where your staff works in harmony and performs at a higher level to make your organization stronger from the inside.

Learning Objectives:

  • Identify and understand differences in multigenerational groups and challenge yourself to respect and appreciate an inclusive workforce.
  • Gain tools and techniques for bridging generational gaps and envision how generational differences lead to improved collaboration and team performance.


Presented By

John W. Sharpe, FACHE

VA/DOD Academic Affiliations Liaison
Office Academic Affiliations, Veterans Health Administration, Department of Veterans Affairs

Adam C. Walmus, FACHE

CEO (Retired)
Houston VA Medical Center

Ann R. Brown, FACHE

Medical Center Director/CEO
Atlanta VA Healthcare System

Deborah Ludke

National Operations Officer, Advanced Fellowships and Professional Development
Office of Academic Affiliations, Veterans Health Administration, Department of Veterans Affairs

Tiffany C. Jennings

Innovation Manager/Patient Experience Officer
Southern Arizona VA Health Care System

Zachary Myers

Virginia Commonwealth University