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After much discussion and consideration, the ACHE Board of Governors and leadership team have decided to cancel the 2020 Congress on Healthcare Leadership due to the need for leaders and healthcare organizations to manage their responses to coronavirus (COVID-19) within their communities. Learn more at

71X – From Buzzwords to Implementation: Improving Healthcare Management Systems

Tuesday, March 24th

About the Session

Many organizations seek to achieve systematic change through performance improvement methods such as Lean and Six Sigma. However, recent research has shown that implementing new high-performance management systems achieves greater success. Nevertheless, it can be difficult to translate the use of these new systems into tangible actions. During this seminar, MaineHealth System will share how its implementation of a standardized performance improvement management system called Operational Excellence has been consistently effective at all of its sites. Since implementing this system, MaineHealth has seen improvements in its front-line-driven quality initiatives and systematic financial initiatives. It has helped to remove longstanding barriers between front-line providers and leadership, enabling more rapid communication between these groups, and it has increased employee engagement, care pathways and service-line clinical transformation, and strategic system deployment

Learning Objectives:

  • Gain an understanding of high-performance management systems and how they contrast with traditional performance improvement methods, such as Lean and Six Sigma.
  • Explore how healthcare leaders have implemented and leveraged management systems to improve the quality, safety, delivery of care and operations within their organizations.


Presented By

Jordan Peck, PhD

Senior Director, Performance Improvement

Miriam A. Leonard, FACHE

Franklin Community Health Network—MaineHealth

Patricia Aprile, FACHE

Southern Maine Health Care—MaineHealth

Tiffany A. Love, PhD, FACHE

Healthcare Consultant