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After much discussion and consideration, the ACHE Board of Governors and leadership team have decided to cancel the 2020 Congress on Healthcare Leadership due to the need for leaders and healthcare organizations to manage their responses to coronavirus (COVID-19) within their communities. Learn more at

70A – Critical Disruption: A Call to Action Using Remote Telemetry

Tuesday, March 24th

About the Session

This seminar will provide an overview of one organization’s design and implementation of a large-scale remote physiologic monitoring center. One of the guiding principles of the central monitoring unit operational plan is to achieve improved patient safety with standardized surveillance and alarm management as well as increased efficiency in staffing models across multiple hospitals. The seminar’s faculty, comprising team members involved with the CMU implementation, will share the development of actionable clinical alarms and the communication strategies used to connect caregivers to the monitor technicians who are many miles apart. Faculty will also share safety strategies used, such as redundant monitoring and communications systems that were employed to ensure uninterrupted patient monitoring.

The presentation will use a case study method and the quality framework of plan, do, check, act to highlight the team’s rapid cycle translation to practice. The CMU and the hospital teams created intense reporting to demonstrate continuous patient monitoring and communication between the two entities. You will learn how quality metrics and dashboard development have guaranteed continuous oversight of the organization’s patient monitoring and have sustained results that demonstrate an improvement in patient safety. You will take away practical strategies and quality measures necessary to ensure remote centralized monitoring provides a higher level of patient safety and enhanced efficiency.

Learning Objectives:

  • Examine a method and quality framework that resulted in rapid cycle translation to practice of a large-scale remote patient monitoring center.
  • Discover how to examine your organization’s patient monitoring programs for continuity and accuracy.


Presented By

Timothy R. Layman, DNP, RN

Highlands—Cashiers Medical Center

Karen S. Gorby, RN, FACHE

Angel Medical Center

Shauna Maxson, RN-BC

Clinical Professional Development Educator

Mary O. Palazzo, RN, FACHE

Director, Cardiovascular Services and Central Monitoring