About the Session

Einstein Health Network, a private, not-for-profit health system serving the greater Philadelphia area, was struggling with recurring and growing financial losses both in its medical group and at its hospital. Wait times in the medical network were extremely long—up to nine months for a new appointment. And the organization experienced significant “referral leakage.” These issues led to a lack of net patient growth and a loss in annual revenue. Einstein leaders identified patient access as one source of the health system’s financial challenges. This session will reveal how EHN adopted strategies specifically targeted at patient growth and driven by efficient patient access strategies, governance and management. You will hear a new perspective on patient access, including strategies for appointment reminders, strategic overbooking of patients and how limiting the booking window reduces scheduling error rates and provider inefficiency while improving appointment flexibility and patient satisfaction.

Learning Objectives:

  • Review the factors impacting patient access at your organization.
  • Summarize strategies and tactics used by a health system to resolve patient access issues.