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After much discussion and consideration, the ACHE Board of Governors and leadership team have decided to cancel the 2020 Congress on Healthcare Leadership due to the need for leaders and healthcare organizations to manage their responses to coronavirus (COVID-19) within their communities. Learn more at

68A – Reimagining Service Lines to Achieve Strategic Growth

Tuesday, March 24th

About the Session

This seminar will start by laying out the necessity to create a functional profit and loss statement for each of the major service lines and reviewing a process for defining inpatient and outpatient service lines. Faculty will explore the anticipated pushback that may be received from clinical and operations stakeholders and how to respond in kind. Then, they will discuss—from financial and operational perspectives—the “metrics that matter” for managing a service line. You will also explore how to work with operators to identify variances or red flags within those metrics and to create bridge plans for remediation on strategic initiatives that should be visible on the functional P&L statement. Faculty will examine what the role of a modern day service line executive should entail and the structure and guiding principles for how he or she should work and align with the clinical and operations teams. You will also review how the role should fit into the organization’s overarching enterprise strategy.

Learning Objectives:

  • Identify the operating structure and defining roles of a service line function that will enable your organization to unlock growth.
  • Explore a process for creating a functional profit and loss statement, defining service lines, creating “metrics that matter,” and remediating variances with operations stakeholders.


Presented By

Sushil K. Bose

Associate Director
Navigant Consulting

Mike Nugent

Managing Director
Navigant Consulting

Kathy Kuhlenbeck

Vice President, Service Line Growth and Development
Banner Health