About the Session
This seminar will describe the shared attributes of organizations where the predominant culture styles include both innovation and high reliability. Faculty will emphasize the specific actions leaders can take to set these cultures into motion, rather than simply describing key tenets. You will learn about specific actions such as how to build the capacity of frontline employees to innovate their key work systems; how to incorporate intelligent risk-taking into the performance management system; and how to flatten the authority gradient in the workplace so that those closest to the process and the customer have ownership of key work processes
- Explore how to develop a heightened culture of innovation among frontline employees.
- Discover how to leverage innovation as a catalyst for engagement.